All PAMS WiFi users can now find detailed documentation about how to connect and use a WiFi hostpot.
Your Property Management Company is not set up to provide WiFi support. Contacting them will be a waste of time, unless the problem you have is with authenticating your WiFi access, by comparing with the information in their database.
The steps below are designed to help you get access to PAMS WiFi, but are not warranted or guaranteed. There are hundreds of users who have successfully used the PAMS WiFi system without a problem. Please consult your own technical specialist if you need further assistance beyond the steps outlined below.
There are many different aspects of using the PAMS Wifi system, please click on the link that best describes your situation.
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I have a Mac how do I connect to a PAMS WiFi hotspot?
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I Have a PC how do I connect to a PAMS WiFi hotspot?
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I can’t get my internet access ticket!
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I have a ticket, but I still can not use the internet on my Mac running OS X.
This also applies to you if you have had your internet working on a PAMS wifi before and now it does not work.
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I have a ticket, but I still can not use the internet on my PC running Windows XP.
This also applies to you if you have had your internet working on a PAMS wifi before and now it does not work.
the link for the “request a ticket form” is not active. It redirects the user to the mainpage.
Please submit a request via http://pamswifi.com/blog/contact/
When it’s working properly the connection is great! However I’ve noticed that the hardware needs to be reset every couple days in order for it to work consistently. There are days where I can sign on and it works fine, and other days where the signal is up but I can’t connect for whatever reason. Just fyi.
Apparently the system was updated today. I requested and received a new log-in after my old info would no longer work. I have cleared my cache and the new log-in info is still not working.
Hello,
I just noticed that the network names changed. I’m not sure if there is any correlation, but after connecting to the “1461alice” network, my previous login and password would not work. I had no problem connecting and logging into the network at “1461alice” before the name change. Getting a new login and password also did not help. I have not changed my PC or wireless card so it is not a problem with my hardware and I have no trouble connecting to other networks. I also tried clearing my internet browser cache for firefox and internet explorer but logging in continually fails. Is there anything else to try?
Thank you,
Neath Oum
Alice street wifi network name did change from “sfrent” to “1461alice” please use this as your new network.
when trying to request a ticket i get ERROR CODE 8705. Our rental company says that multiple customers from our building
are having the exact same problem. I’ve been contact Pams Wifi every day and our internet has been off for 4 days. We just had to deal with the building’s wifi being down for over 2 and a half weeks so can you guys maybe hurry up and look into the problem?
We are located at 360 HYDE SAN FRANCISCO. I’ve written Pam’s 3 times now with no response and when I call SF Rent they say the problem is not on our end and it’s a problem with YOUR system. I am very tech savvy and there is nothing wrong with my machine. I’ve tried logging in on multiple machines and my neighbors are having the exact same problem.
PLEASE FIX OUR ERROR CODE 8705 FOR 360 HYDE STREET
Error 8705 at Hyde location has been fixed. Please request new tickets if needed. http://internal.sfrent.net/wifi_requests/new
I just got a letter from SF Rent saying you guys have fixed the problem and just needed to issue new tickets to my building. Well my ticket does not work, I tried it on 2 Mac computers (a desktop & a laptop) a pc laptop and on my Android Phone as well. My password & login are not working. To me it looks like Pam’s system accidently gave me 2 login names & no password or something. The error is on your end, not mine. There is nothing wrong with my machines & I do computer programming & securities as a profession so I’m not ignorant to getting my machines online. This is my login & password that you gave me:
LOGIN: HYD_u74e0
PASSWORD: HYD_wct57
In all previous sessions with Pam’s i never got a password that looked so similar to the login name. The login & password was copied & pasted directly from your site so I do not have my information wrong in any way, shape or form.
@Eva – Please go ahead and request a new ticket. Hope this helps
I requested and received a new log-in after my old info would no longer work. I have cleared my cache and the new log-in info is still not working. Neath Oum and I are having the same issue.
After receiving no response from support, I requested a new ticket. I got what looks like two user names: LOGIN: alc_umgf8 PASSWORD: alc_p5d3b. Login fails after being copied and pasted directly from the site.
THE LOGIN INFO I WAS GIVEN DOESNT WORK. SEEMS SIMILAR TO THE PROBLEM FROM SONYA ON DEC 7TH. I NEED SOME ASSISTANCE. HAVENT GOTTEN ANY RESPONSE VIA EMAIL OR PAMS BLOG CONTACT
have been trying the login and password i was given; still unable to log on; have not received any contact from pams. please assist.
Thanks for another wonderful article. Where else could anybody get that type of info in such a perfect way of writing? I’ve a presentation next week, and I’m on the look for such information.
Hello, I got my ticket and it seems that I have 2 logins and no password.
How do i use the wifi network with my iPad?
How do i use the wifi network with my iPhone?
This service seems touchy; sometimes, pages load only a quarter of the way. Am i doing everything right? Are there any settings i should optimize?
I’m running OS X 10.7 (Lion).
More often than not, I can’t download podcasts through iTunes in a timely manner (1 hour is too long for a 35MB podcast) and Netflix plays 10s/ buffers / plays 10s. It’s very irritating.
What am I doing wrong?